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How to sign up for Customer Connect/Twin Oaks App

Recently Twin Oaks launched a new app.  There have been many questions as to how the app works.  We apologize for any confusion and hope the following instructions help.

How to sign-up or login to the Twin Oaks Cleaners app or on our website...

  • All Twin Oaks Cleaners customers already have login information.  (Do not "sign-up".  It will create a duplicate account.)
    • Your login id is the email address on file with Twin Oaks Cleaners.
    • Your password is the last 4 digits of the primary phone number on file.  
      • This is temporary and will need to be changed once logged in.
        • Your new password must be 6-20 characters long, contain a capital letter, a lowercase letter and a number.  (No special characters)
    • If the 4 digits of your primary phone number does not work follow these steps...
      1. Click "forgot" or "reset" password.
      2. If using the app, enter your email address on the next screen.
      3. An email will be sent to the email address you entered or on file.
      4. Click the link in the email.
      5. You will be asked to enter and confirm your new password.
        • Note: Your new password must be 6-20 characters long, contain a capital letter, a lowercase letter and a number.  (No special characters %,#,$...)
      6. You may now login to your account.
    • If you are still have trouble logging in please call one of our stores and our customer service representatives will be happy to assist you.
  • If you are a new customer and would like to sign up please click the "sign-up" button and follow the instructions provided.
    • Note:  Twin Oaks is not yet set-up to offer on-demand delivery.  When asked to sign up for delivery please press no and call any of our six stores or our delivery manager at 713 924 8200.

 

Achieving Excellence

At Twin Oaks we don’t just clean your clothes; we truly care about how your clothes look.  One of the many steps we take is to ensure that your clothes are being cleaned in the highest quality solvent possible.  But, what does this mean?

In short, dry cleaning is much like the wash you do at home.  Only, instead of water and detergent, we use a petroleum based solvent to clean your clothes in.  A majority of stains and odors cannot be removed with a simple water/detergent cleaning.  Also, many fabrics and finishes can be altered or damaged in your home wash.  Dry cleaning solves many of these problems.

In order for optimal dry cleaning to be achieved several things need to be in perfect harmony.  The temperature must be just right, low moisture levels need to be maintained, the weight of the load can’t be too high, any additives (detergents) need to be the perfect amount and the solvent needs to be pristine.  Ignoring any of these may save time and money, but it will, undoubtedly, lead to poorly dry cleaned garments.

One of the most important efforts Twin Oaks undertakes to ensure that all of these steps are met is that we test our solvent.  Randomly throughout the year, the Dry Cleaning & Laundry Institute (www.DLIOnline.org) performs a battery of tests checking the quality of our solvent.  Twin Oaks is proud to continuously achieve the highest marks.

Many people have no idea what happens to their clothes after they drop them off.  It is important that you understand how the dry cleaning and laundry process works.  Throughout the year we will be posting blogs and videos covering different topics.  Please subscribe to our blog and/or our YouTube Channel .  Thank you!

Welcome

Welcome…

Please let me take this opportunity to personally welcome you to Twin Oaks Cleaners & Laundry.  As a Twin Oaks customer, you are now part of a tradition which goes back in Houston to 1954.

It is our promise to you that we will do everything we can to deliver superior clothing care, value and uncommonly friendly service with each and every visit.

While we endeavor to employ the gentlest cleaning technologies, environmentally safe processes and friendly service staff, I hope you will always feel free to share your comments and suggestions for making Twin Oaks even better.

Thank you for trusting Twin Oaks.