How to sign up for Customer Connect/Twin Oaks App

Recently Twin Oaks launched a new app.  There have been many questions as to how the app works.  We apologize for any confusion and hope the following instructions help.

How to sign-up or login to the Twin Oaks Cleaners app or on our website...

  • All Twin Oaks Cleaners customers already have login information.  (Do not "sign-up".  It will create a duplicate account.)
    • Your login id is the email address on file with Twin Oaks Cleaners.
    • Your password is the last 4 digits of the primary phone number on file.  
      • This is temporary and will need to be changed once logged in.
        • Your new password must be 6-20 characters long, contain a capital letter, a lowercase letter and a number.  (No special characters)
    • If the 4 digits of your primary phone number does not work follow these steps...
      1. Click "forgot" or "reset" password.
      2. If using the app, enter your email address on the next screen.
      3. An email will be sent to the email address you entered or on file.
      4. Click the link in the email.
      5. You will be asked to enter and confirm your new password.
        • Note: Your new password must be 6-20 characters long, contain a capital letter, a lowercase letter and a number.  (No special characters %,#,$...)
      6. You may now login to your account.
    • If you are still have trouble logging in please call one of our stores and our customer service representatives will be happy to assist you.
  • If you are a new customer and would like to sign up please click the "sign-up" button and follow the instructions provided.
    • Note:  Twin Oaks is not yet set-up to offer on-demand delivery.  When asked to sign up for delivery please press no and call any of our six stores or our delivery manager at 713 924 8200.

 



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