We are strongly committed to protecting privacy. As part of our commitment, we strive to protect the privacy of visitors to our Site (as defined below) and users of our App (as defined below). You can navigate the Site without giving us any personal information which identifies you. However, we may receive information about you if you voluntarily provide us such information through our Site and App. This Privacy Policy describes how we collect, use, and share your information when you use our website. When using our Site and App, you consent to the collection, use, disclosure, and other uses of your information as described in this Privacy Policy. As used in this Privacy Policy, references to “we”, “us”, and “our” refer to Twin Oaks Cleaners Corporation, a Texas corporation, and its successors and assigns, and “Site” means our website and “App” means our mobile application.
We collect information from you when you register on our Site or App, respond to a survey, fill out a form, or enter any additional information onto the Site and App. When registering on our Site or App, as appropriate, you may be asked to enter your name, email address, mailing address, or phone number. Such information can be used to contact or identify you. When submitting a request for our services, you will be asked to enter payment information (such as, credit card and banking information) and you may provide us with specific preferences or requests.
When you access the Site or App, we do not collect certain technical information including cookies, device type, browser types, browser language, referring and exit pages, and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of activity on our websites, and other similar information.
We may collect Personally Identifiable Information, which is information that personally identifies one individual from another or enables you to be individually contacted (for example, names, email addresses, and other contact information). This information is voluntarily provided to us by Site visitors or App users who email us or otherwise enter information onto the Site or the App, and is used by us for the purpose of responding to user emails and fulfilling requests for further information about our services.
We store the information you provide on a secure server in order to respond to your emails and requests, improve customer service, send periodic emails, process transactions, and may be used to provide you with additional information about our services we believe may be of interest to you. All credit card and banking information provided by you is encrypted. The information is stored for the lifetime of the server unless you request that it be removed and upon request, your information will be permanently deleted. The information you provide to us will be shared with our employees and services providers to the extent necessary to administrate our systems and accommodate your request. At any time and for any reason or no reason whatsoever, you may request for your information to not be used for periodic emails or additional information about our services we believe may interest you.
We will not share your private personal information with third parties except in the following circumstances:
We will provide your information to third parties companies to perform services on our behalf, including data analysis, email analysis, email delivery, hosting services, and assisting us in our marketing efforts. We will direct all such third party service providers to maintain the confidentiality of the information disclosed to them and to not use your information for any purpose other than to provide services on our behalf.
Your information, and the contents of all of your online or in-app communications, may be accessed and monitored as necessary to respond to your emails and may be disclosed (i) when we have a good faith belief that we are required to disclose the information in response to legal process; (ii) to satisfy any applicable law or regulation; (iii) to protect the safety of any person or to address fraud, security, or technical issues; or (iv) to protect or enforce our rights or property.
If we are involved in a business merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as a part of such transaction.
We may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information. You should periodically check this privacy page for modifications and updates.
If you have any questions, comments, or concerns, please contact us in one of the following ways:
| Telephone: | (713) 622-1823 |
| Email: | customerservice@twinoakscleaners.net |
| In-person: | M-F: 7:00 am to 6:00 pm |
| Saturday: 8:00 am to 3:00 pm |